June 19, 2013
Support
Because of our experience with the most sophisticated computing environments and the best custom application code, Boyle Software understands what it takes to develop AND SUPPORT mission-critical software. Our quality custom application development is matched with the highest level of support in the industry.
After we specify, write, test and install applications for our clients, we do not just walk away. Unlike other technology companies, we are highly available to our clients for on-going support. Indeed, some of our clients have been turning to us for support for over a decade. We are there when you need us.
Our customers receive support from our senior engineers and support staff, who have extensive experience in product development, management and implementation. Boyle Software engineers also provide extensive training to clients around the world to ensure that all clients enjoy the same high standards that we set for ourselves.
For more information about our support services and to talk directly with a representative, please visit our Contact page.
Showcase Examples
Harvard Club of New York City - Club Support
Ten thousand men and women of Harvard University (students, alumni, professors, faculty, board and committee members) have selected the Harvard Club of New York City (HCNY) as their "home away from home." And HCNY has selected Boyle Software to help support the club's IT systems for the past ten years.
HCNY selected Boyle Software to redesign their club web site. We worked together with members of the club to re-organize their content and navigation. On the back-end, we added new features, including a search, jobs / resume listings, events calendar and an archive of the printed HCNY Bulletins.
More important than these development projects, however, has been our ongoing support for the club. We are on call to help the club's IT staff with any of their IT needs, including systems upgrades, new server and network installations, migrations, third-party data exchange projects, software upgrades and even desktop support.
For the club we used the following technologies: Linux, Java, Perl, php, Apache, Lyris, DHTML, XML, CSS and others.
ISO - IT Support Services
For over a decade Boyle Software has been supporting ISO (Insurance Services Office) with many aspects of their IT infrastructure and services.
We've written custom applications, installed servers, diagnosed network and performance bottlenecks, setup monitoring, upgraded systems, written documentation for, and trained their staff in, the use of many different software packages.
We've helped ISO purchase, setup and manage new domain names as well as their respective web sites, SSL ceritificates, email, ftp and even hosting services. We've helped the client with internal and external security audits, satisfying management, other third-party vendors and the market.
As a stealth IT services vendor, Boyle Software has helped this large company achieve its goals of top-quality information gathering and publishing.
Technologies used with this account include: Java, JSP, Tomcat, JBoss, Linux, Solaris, php, Mnogo Search Engine, Keynote RedAlert, Joomla, SSH, SSL and others.
Rodale - Recipe Finder Tool
Our front-end group coded the new, Javascript-driven Rodale Recipe Finder, working closely together with Rodale's back-end team. The new tool finds recipes based on individual ingredients and creates shopping lists of your favorite recipes.
The front-end coding for this project required extensive Javascript. None of the commonly used Javascript libraries such as YUI or Prototype offered the effects and/or flexibiity needed for the Recipe Finder tool. We coded all Javascript functionality from scratch. The elegant result enables users to interactively modify their search criteria while the list of available recipes is updated on the fly (using AJAX). Recipes can also be saved in the user's recipe box.
Seniors for Living - Website Design
Seniors for Living is a free service that helps its visitors research, evaluate, contact, and compare Senior Housing options. In 2007 Boyle Software was asked to design and implement a new user interface to the existing back-end framework. The challenge was to come up with a design that appeals not only to senior citizens but also to a younger demographic group of people who are looking for housing options for their parents or grandparents.
Optimized page weight was another requirement we had to keep in mind when designing and coding the pages since the download times of pages becomes important once users want to compare different housing options in a short amount of time.
We also worked closely with Senior for Living's editors in order to present the site's content accessible to search engines. In a competetive market such as senior housing, Search Engine Optimization (SEO) is crucial.
The Apartment - IT Consulting
The Apartment is a design firm located in Manhattan's SoHo neighborhood. Starting out as a design store the good people at The Apartment quickly earned their reputation for being New York City's most innovative bureau de style.
We've worked together with The Apartment on many different consulting levels, starting with designing their email campaigns and newsletters as well as implementing their corporate and community web sites. We built their new online store and created a suite of administration tools for them to easily maintain their online product catalog, promotions and store from their desktops.
We use the following technologies for this account: Linux, Java, JSP, postgreSQL, Perl, DHTML, XML, CSS, Flash and Darwin Streaming Server.
