Context
An international B2B food and beverage distributor
The client offers B2B solutions for supplying offices and organizations with food and beverage services. They are a recognized leader in the space with a large team of customer service agents and globally distributed warehouses. They needed to reimagine elements of their business after the COVID pandemic forced offices to shut as workers went remote.
Business problem
At the same time that our client was seeking new ways to offer their services and maintain revenue, a seemingly intractable bug effected their production B2B ecommerce system.
Expected goals
The key goals expected were:
Resolve the potentially catastrophic customer-facing bug
Design and execute a complete overhaul of the B2B site's front-end
Execute a major SAP Commerce version upgrade
Unify the client' technology stack across multiple business lines
Solution
Improved B2B site experience
Boyle Software delivered the following solutions to the client:
The major bug was fixed, improving the B2B site's performance overall
Multiple modernizing technologies were leveraged, leading to a complete overhaul of the site's front-end and reducing downtime
The solution offered the client an efficient website experience that enabled smooth user onboarding using the following technologies.
Front-end hosting optimization: Apache Web servers deployed for JavaScript, CSS, and asset delivery with web request balancing
Back-end: SAP Commerce (on-premise), MSSQL Server 2017, SOLR search/nav
Outcomes of the Engagement
Improved website efficiency
More control over decision-making:
The engagement led to delegating additional responsibilities to Boyle Software to future-proof the solution.
Improved user experience and better management of operations:
The engagement improved the client's ROI with a better B2B site user experience, a unified technology stack, and streamlined operations across multiple business lines.
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Key project outcome metrics:
Rise in the B2B site's traffic